Pony Express

WARRANTY – WE WILL REPAIR OR REPLACE IT. FOR LIFE.

We warranty against any manufacturing defects. If for any reason the hat you have chosen doesn’t live up to your expectations, please call. We’re happy to talk with you 7 days a week.

Since we design and produce our own cowboy hats, our quality control is excellent; but if any part of the hat is not well made, we will repair or replace it at our discretion. For Life. We’ll ask you to send us pictures of the hat so we can see its defect or damage. If the issue is so small you can fix it with hot glue (like a hatband that has come un-glued) and you aren’t able to walk into one of our festival stores, we will probably teach you how to fix it yourself so that you don’t have to send it back to us.

We want you to be happy with your hat. We love dogs and beer as much as you do, but when either come into play, sometimes s**t happens to hats. If your hat gets damaged in a way that is not related to our manufacturing process we will still do what we can to repair or help you fix your damaged hat.

Shipping charges may apply. Call Judy at (407) 504-2800‬ or email [email protected]