If you need to exchange a size or return an item for any reason, CALL TO GET A RETURN AUTHORIZATION. You can return your unworn hat within 30 days for exchange or refund, but you pay the shipping to get the hat back to us. If it’s more than 30 days after delivery, there is a 10% re-stocking fee. Your refund will be for the amount you paid for the product and will not include any ship charges you might have paid, Your product needs to be in new condition with all the tags attached. Put the hat back on the supporting cone please. You’ll need to use our box or a similar sturdy box that doesn’t flatten or deform the hat. If you got free shipping (or shipping included in the price) and you return a product, we will deduct the shipping that we paid on your behalf from your refund. If you used a discount code, your refund will be for the amount you actually paid for the product less any shipping or other charges we incurred on your behalf. If you use “Return to Sender” to send your hat back, we will be charged for the return shipping and that will be deducted from your refund. Shipping protection is not refundable.

If you order a product marked IMPERFECT, those are final sales and not returnable.

If we do issue a refund, we will use the same payment method as your original purchase and we will do it within 7 days of receiving your returned item and verifying its condition.. 

For any questions related to returns, shipments, purchases or other concerns, please contact us by email or phone.

Call us at 407.504.2800 or email [email protected]

If you are exchanging for a different size, please speak to us about shipping charges.

For any questions related to returns please contact us by phone. We answer our phones 7 days a week at 407.504.2800. (9 am to 7 pm EST)

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Our palm leaf hats take 30 days to weave by hand!
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